Right of Cancellation
You have the right to cancel your declaration of contract in written form (e. g. by letter, facsimile or by e-mail) within 14 days without giving reasons or by sending back the goods. The time limit for the cancellation starts on receipt of the goods or of this information, whichever occurs first. This time limit will have been met if the cancellation is posted within the time limit or the goods have been returned. The cancellation has to be sent to:
Pirmasenser Str. 97
Download return form
You are responsible for the costs of returning the goods if what is delivered is as ordered and if the cost of the goods that are being sent back does not exceed 40 euro (€).
The cancellation right does neither cover audio recordings and hygienic items, in case these goods were unsealed by you, nor books.
If you return the services or goods received either completely or partially in a deteriorated state, you may be liable to make good this loss. This does not apply if the deterioration of the goods results from examining them as would have been done in a shop. As for the rest you can avoid the obligation to compensate for any losses by not using the goods as if they were your own and avoid everything that might affect their value.